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Once the order is ready to be shipped, you will receive an SMS to confirm your delivery address, once confirmed, your order will be shipped right away.
If the delivery address is not confirmed, we will still attempt to deliver the order to the address added when the order was placed. Our in-house driver will call you while he on the way to you.
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Express Delivery
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Standard Delivery Any orders placed to the rest of KSA will be delivered within 1 week" |
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If you would like to return an item bought from our online website, simply reach out to our Customer Care team on WhatsApp +971545821736, by phone on 800 3010017 or by email on concierge@tanagra.me
Our team will book your return and a courier partner will pass by within 3 to 5 working days to collect your item. Debit/Credit card refunds will be processed back to the same debit/credit card used when the order was placed.
Please note that refunds can take between 5 to 7 working days to reflect back into your account depending on your payment providor*
*Refunds for MADA payments can take up to 30 working days to reflect into your account.
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Unfortunately, we do not offer any exchange requests at the moment.
If you wish to exchange an item, we recommend you return the original item and once the refund is processed after quality check, you can place a new order for the desired item.
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All debit/credit card payments are refunded back to the original card used during checkout. Please note that the amount will reflect back into your account within 5 to 7 working days depending on your provider*
*Refunds for MADA payments can take up to 30 working days to reflect into your account.